Shipping, Returns & Exchanges
All orders are shipped via Fedex Express, USPS Priority Mail, USPS 1st Class mail, or UPS Ground depending on location and shipping method selected at checkout. Delivery times may vary depending on the stock of availability. Please allow 3-7 business days for delivery of in-stock items on Standard or Ground shipping orders. Please note there is no Saturday delivery for USPS, FedEx, and UPS unless we are contacted by phone for this request during business hours.
We only ship to P.O. Boxes via USPS. APO/FPO/AFO orders are allowed, please call for shipping rates when checking out. With FedEx and UPS air delivery services, we may use a ground delivery option if the expected delivery date is aligned with the day service requested and paid for by the customer.
All orders placed before 4:00pm EST (1:00pm PST) Monday-Friday will be shipped the same day. Orders placed after 4:00pm EST (1:00pm PST) Monday-Friday, on Weekends, or Holidays are processed the next business day. For urgent requests after 4:00pm EST (1:00pm PST) please contact us.
Confirm Biosciences may request additional information concerning your order at our discretion. This may include signing a disclaimer to charge your credit card for larger orders as well as additional shipping information. We may require that the shipping address be the same as your billing address. If any of these situations arise, TestCountry may contact you concerning your order either by phone or email. In order to request delivery with signature required, please include this in your order notes.
Please see full product description for other limitations. Other state limitations may apply. Some products are designed for forensic and/or professional use only.
All time frames are estimated. They will depend on item availability, order time placed and shipping service providers. ConfirmBiosciences.com cannot guarantee or be held responsible for estimated delivery times or other service guidelines established by the couriers that we use. Confirm Biosciences.com is not responsible for delays due to bad weather.
For Overnight Shipping requests and orders placed Friday or before/on a holiday, the order will arrive the following business day. Our shipping service providers do not deliver on the weekends or holidays. If you require weekend or Holiday delivery please contact us.
If you request that your delivery address be adjusted after the order has shipped you will be required to pay the additional fee incurred for re-routing. If an inaccurate delivery address is provided, the customer will be held responsible for all shipping charges to reroute the product to the correct address or have the product returned to us.
Flat Rate Shipping charges only apply to Territories within the Continental United States (offer not eligible in Hawaii or Alaska). For all other shipping addresses carrier calculated rates apply. If your shipping address does not have a provided rate the time of check out please call (800)-656-0745 to place your order.
Free Shipping pertains to only Standard Ground Shipping throughout the Continental United States (offer not eligible in Hawaii or Alaska). See our Coupon Code Page for all offers and restrictions.
We ship outside of the United States. Some limitations apply.
- Certain items are not usable outside of the United States, therefore such items cannot be included in international orders. If you're unsure about whether we can ship an item to you, please contact us before placing your order.
- Confirm Biosciences is not responsible for lost or delayed shipments due to delivery companies or customs mishandling of packages.
- Buyers are responsible for any customs fees or taxes that may apply to their order. These fees will not be included in the order total and cannot be estimated by Confirm Biosciences.
- Shipping charges are determined by the destination and items purchased.
Returns and Exchanges
- Unused merchandise may be returned within 30 days of receipt if unopened and sealed in original condition. A 25% restocking fee will be charged to your account (shipping fees extra).
- All returns/exchanges require a Return Merchandise Authorization (RMA) number. Please email us at email@example.com to obtain an RMA number.
- All refunds will be made in the same form of payment as the original payment, within 7-14 days of Confirm Biosciences' receipt of the returned merchandise.
- We recommend using a traceable shipping method so that your return shipment will not be lost. Please send all returns to address below:
Confirm Biosciences (Warehouse):
7880 Airway Rd., Ste B7
San Diego, CA 92154
- Please note: Each order is checked twice before being shipped. We will be responsible for all shipping charges only when we have shipped incorrect or defective items.
- We are unable to refund on processed lab services and other rendered services. A lab service order may only be cancelled before the collection of sample and prior to the 30-day registration form expiration date. A $20 fee may apply.
- All Clearance and Short-Dated merchandise are final sales. Orders for Clearance merchandise are not eligible for returns or refunds.