As American consumerism continues to expand, retailers are facing more competition than ever.
In the retail industry, success is dependent upon customer satisfaction and loyalty, product quality, pricing and customer service. Retailers depend on their sales representatives to be outstanding representations of their companies and often make the first impression on a customer as they walk in a store. Whether a customer actually buys any items from a store or has a positive/negative shopping experience very much depends on the service received by a sales clerk.
Why Perform Drug Screenings for Retail Employees?
Today, stores are scrutinized more than ever thanks to reviews left on Yelp, Google, and Facebook. As a result, some consumers will opt to ignore a store all together when they have bad reviews.
Employees in the retail industry who abuse drug and alcohol are a threat not only the general security of themselves, their coworkers and their patrons, but also their company’s bottom line.
One simple benefit of drug testing employees in the retail industry is to make sure that they maintain their highest level of productivity, security and the company’s profitability. When a person is using a drug such as marijuana, it has been proven that the person has decreased levels of motivation, can drastically alter someone’s mood, and often leads to taking shortcuts on the job.
Also, there is certainly a lot of risk associated with having an intoxicated employee conversing with customers. These legal liabilities caused by intoxicated workers on the job can greatly damage a brand’s public image and therefore it’s sales.
By utilizing a high quality instant drug and alcohol test, you can ensure that your employees are always themselves on the job while freeing yourself of the liability associated with intoxicated employees.
Most of the drug testing in the retail industry is utilized for temporary retail staffing for positions such as these:
- Customer Service
- Store Sales
- Store Remodels
- In-Store Demonstrations
- Retail Promotions
According to SAMSHA – workplace substance abuse is a significant problem in the retail industry. Among full-time retail employees between the ages of 18 and 49:
- 10.8 percent report that they have used illicit drugs in the past month
- About 22 percent report that they have used illicit drugs in the last year
- 8.8 percent report heavy alcohol use
|Sector||Current Illicit Drug Use (%)||Current Heavy Alcohol Use (%)|
|Apparel and Shoe Stores
|Auto Supply Stores and Gas Stations||11.2||13.2|
|Eating and Drinking Places||16.3||15.4|
|Furniture and Appliance Stores||14.4||6.2|
|Other Retail Stores||5.9||4.7|
What Kind of Drug Tests Does the Retail Industry Use?
Most retailers still primarily use urine drug tests. This is due to the fact that these cups are cost effective, difficult to manipulate, and can can test for a variety of substances.
Some companies opt for multi-panel drug tests that test for a high number of drugs, sometimes choosing a 12 panel urine drug test or higher. This is usually done by the companies in high risk areas to weed out people who abuse lesser known drugs. However in retail, sometimes all an employer wants to test for is the SAMHSA 5 (THC, Cocaine, Amphetamines, Opiates, and PCP). You can learn more about these drugs here.
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In recent years many retailers are also opting to use saliva drug screens for on the spot and random drug and alcohol testing.